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General Terms and Conditions

The General Terms and Conditions for the Hotel Industry apply in their current version. In addition, we have summarised the most important points below.

Arrival and departure

The rooms are available from 4.00 pm on the day of arrival and until 11.00 am on the day of departure. After consultation with reception, a late departure or early arrival is possible for an additional charge. 
If you arrive before 16:00, you can make use of our wonderful wellness area after checking in. (Changing rooms are available for this purpose). If you arrive later than 20:30, please let us know so that we can organise dinner. Our reception is open until 21:00.

General cancellation fees

  • - up to 4 weeks before the date of arrival: free of charge
  • - from 30 - 7 days before the date of arrival: 50 % 
  • - in the last week before the date of arrival: 90 % 
  • - on the day of arrival from 18.00 and No Show: 100 % 
  • - early departure: 100 % 
  • The percentages refer to the total price of the confirmed arrangement. 

Down payment

The reservation is only guaranteed if your credit card details (number and expiry date) have been provided or a deposit of 50% of the total amount has been paid to the following account
Bank
Sparkasse Kufstein
IBAN:
AT 112050600000030486
BIC Code:
SPKUAT 22 xxx

Payment methods

All common payment methods such as cash, debit and credit cards are permitted. If your invoice is sent by debit card, a written acceptance of costs and the deposit of your credit card details (number and expiry date) is required

Prices and inclusive services

Prices do not include local tax for guests aged 16 and over. 
Services not utilised will not be refunded.

Travel insurance

With travel insurance, you can protect yourself financially in case something happens before you start your holiday. We recommend Hotel Cancellation Premium Insurance as cover for cancellation, early departure and mountain rescue.  European travel insurence

Domestic animals

A limited number of rooms are available for dog lovers. We ask for your understanding that four-legged friends are not allowed in the restaurant and the entire wellness pond including the sunbathing lawn. We charge a fee of € 30.00 per day for dogs (without food). 

Force majeure

The hotel is entitled to withdraw from the fulfilment of the contract in the event of force majeure or other circumstances for which the hotel is not responsible, without being able to claim compensation.

Cleaning/damage

If, after your departure, you notice that the room has been cleaned to an exceptional extent and/or that the furnishings have been wilfully damaged, we will charge you for the damage in accordance with the necessary expenditure.

Non-smoking regulations

Smoking is prohibited throughout the hotel. We have designated smoking areas where you can enjoy a cigarette. 
If smoking is permitted in the rooms, a charge of € 400.00 will be made for cleaning the curtains and furniture for one night, which will be invoiced on departure. 
We would also like to point out that all premises and rooms are connected to the fire alarm centre by smoke detectors. In the event of a fire alarm due to smoking, all costs incurred in direct connection with the deployment of the fire brigade will be charged to the person responsible.

General information

- We recommend booking treatments before your arrival so that we can take your preferred dates into account.
- We try to fulfil room requests. However, fixed room numbers cannot be 100% guaranteed.
- The floor plans and photos of the rooms as well as the furnishings may vary slightly depending on the room

Purchase of a voucher via the website

1. description and scope of data processingOur website offers the option of purchasing vouchers. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These data are Title, first name, surname, address, email address, telephone, voucher value, personalisation of the voucher, shipping options/alternative delivery address, payment method.
If you order a voucher from our website, this is done via the online ordering platform of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data entered by you is transmitted in encrypted form. websLINE has undertaken to handle your transmitted data in accordance with data protection regulations. websLINE takes all organisational and technical measures to protect your data.
The data will not be passed on to third parties in this context. The data will be used exclusively for processing the booking and for communication.

2 Legal basis for data processing
The legal basis for the processing of the data is the conclusion of a purchase contract with the user.

3. purpose of the data processing
The processing of the personal data from the input mask serves us solely to process the voucher purchase and to process payment transactions.

4 Duration of storage
The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been fulfilled.

5. right of objection and cancellation
The user has the option to object to the processing of their personal data at any time.